Last updated: 1 January 2026. This Privacy Policy supersedes all previous versions. Continued use of the jetx99 platform constitutes acceptance of the current version.
§ 01 Who We Are
This Privacy Policy is issued by jetx99 ("jetx99", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at jetx99.net. jetx99 operates under an international gaming licence and provides its services to registered players, including those based in Pakistan.
For the purposes of applicable data protection legislation, jetx99 acts as the data controller in respect of the personal information collected from players and visitors to the jetx99 platform. This means that jetx99 is responsible for determining the purposes and means by which your personal data is processed.
Contact for Privacy Matters: If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jetx99 processes your personal data, please contact our support team via the live chat function available on the platform, or write to us at support@jetx99.net. We aim to respond to all privacy-related enquiries within five business days.
§ 02 Data We Collect
jetx99 collects personal data about you from a number of sources in the course of providing its services. The categories of personal data we may collect include the following:
- Identity data: Your full legal name, date of birth, gender, and copies of government-issued identification documents (such as a CNIC, passport, or driving licence) provided during identity verification.
- Contact data: Your email address, mobile phone number, and residential address, including city (for example, Karachi, Lahore, Islamabad, or Faisalabad) and postal code.
- Account data: Your chosen username, account registration date, account status, communication preferences, and any security credentials associated with your jetx99 account.
- Financial data: Your PKR account balance, deposit and withdrawal history, payment method details (such as your JazzCash mobile number, EasyPaisa account reference, or bank account information with HBL, UBL, or Meezan Bank), and transaction records.
- Gaming and betting data: Your game history, bet history, bonus usage, wagering activity, and any responsible gaming limits or self-exclusion settings applied to your account.
- Technical data: Your IP address, device identifiers, browser type and version, operating system, screen resolution, session timestamps, and referring URLs collected automatically when you access the jetx99 platform.
- Communications data: Records of your interactions with the jetx99 customer support team, including live chat transcripts and any emails sent to or from support@jetx99.net.
- Verification data: Results of identity, age, and anti-money laundering verification checks conducted through third-party verification service providers.
Voluntary Provision: Where the provision of personal data is optional, we will make this clear at the point of collection. However, certain data — in particular identity and contact data — is mandatory in order for jetx99 to provide its services, comply with regulatory obligations, and process financial transactions. Failure to provide mandatory data may prevent us from opening or maintaining your account.
§ 03 How We Use Your Data
jetx99 uses the personal data it collects for the following purposes:
- Account creation and management: To register your player account, verify your identity and age (21+ requirement), manage your account settings, and maintain your PKR account balance.
- Service delivery: To provide access to casino games, sports betting markets (including PSL cricket betting), slot games, blackjack, and baccarat, and to process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other forms of platform abuse. This includes automated monitoring of account activity for suspicious patterns.
- Regulatory compliance: To comply with our obligations under applicable anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and the conditions of our international gaming licence, including mandatory reporting obligations.
- Responsible gaming: To monitor player activity for indicators of problem gambling, to apply and enforce responsible gaming tools such as deposit limits and self-exclusion, and to fulfil our obligations under the responsible gaming standards of our licensing authority.
- Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance in relation to the jetx99 platform.
- Platform improvement: To analyse aggregated, anonymised usage data in order to improve the performance, reliability, and user experience of the jetx99 platform.
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have given your consent to receive such communications. You may withdraw this consent at any time through your account settings.
jetx99 does not use your personal data for automated decision-making processes that produce legal or similarly significant effects on you without human oversight, except where required by law or where you have given explicit consent.
§ 04 Legal Basis for Processing
jetx99 processes your personal data on the following legal bases, depending on the purpose for which the data is being used:
- Contractual necessity: Processing that is necessary to perform the contract between you and jetx99 — that is, to provide the gaming and betting services you have registered to use, including account management and financial transaction processing.
- Legal obligation: Processing that is required for jetx99 to comply with applicable laws and regulations, including KYC and AML obligations, age verification requirements, and mandatory regulatory reporting.
- Legitimate interests: Processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, and improvement of the jetx99 platform, where these interests are not overridden by your individual data protection rights.
- Consent: Processing for direct marketing purposes or for any other processing activity for which jetx99 specifically seeks your prior consent. Where consent is the basis for processing, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Processing on Multiple Bases: It is possible for a single processing activity to be justified by more than one legal basis. Where this is the case, jetx99 will rely on the most appropriate basis. The withdrawal of consent in relation to marketing communications, for example, does not affect jetx99's ability to continue processing your data on the basis of contractual necessity or legal obligation.
§ 05 Sharing Your Data
jetx99 does not sell your personal data. We may, however, share your personal data with the following categories of third parties in the circumstances described below:
- Payment processors: We share financial data with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — to the extent necessary to process your deposits and withdrawal requests. These providers process your data in accordance with their own privacy policies and applicable financial regulations.
- Identity verification providers: We share identity and document data with third-party KYC and AML verification service providers to fulfil our regulatory obligations relating to age verification and anti-money laundering checks.
- Game software providers: Certain technical data may be shared with the third-party game studios and software providers whose games are offered on the jetx99 platform, strictly to the extent necessary for the delivery of those games.
- Regulatory and law enforcement authorities: jetx99 is required by law to report certain information — including suspicious financial transactions — to relevant regulatory bodies and law enforcement authorities. We will disclose personal data in response to lawful requests from such authorities without prior notice to the player where disclosure is legally required.
- Professional advisors: We may share personal data with our legal, financial, and compliance advisors on a confidential basis where necessary in connection with the operation of the jetx99 platform.
- Business transfers: In the event that jetx99 undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred to the successor entity, subject to equivalent data protection obligations.
All third parties with whom jetx99 shares personal data are required to handle that data in accordance with applicable data protection standards and are permitted to use it only for the specific purpose for which it was shared.
§ 06 International Data Transfers
As an internationally operated platform serving players in Pakistan and other jurisdictions, jetx99 may transfer personal data to, and process it in, countries other than the country in which you are located. This includes transfers to countries where jetx99's infrastructure, servers, or third-party service providers are based.
Where personal data is transferred internationally, jetx99 takes appropriate steps to ensure that such transfers are carried out in compliance with applicable data protection requirements and that your data receives a level of protection equivalent to that afforded within your home jurisdiction. These steps may include entering into standard contractual clauses with the recipient, or relying on adequacy decisions or other recognised transfer mechanisms.
Pakistan-Based Players: For players accessing jetx99 from Pakistan, your personal data is processed in accordance with applicable international data protection standards. Where Pakistani data protection law applies, jetx99 will comply with its obligations under that framework.
§ 07 Data Retention
jetx99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention principles apply:
- Active account data: Personal data associated with an active jetx99 account is retained for the duration of the account's existence plus any mandatory post-closure retention period required by law.
- Financial records: Transaction data, deposit and withdrawal records, and KYC documentation are retained for a minimum of five years following the closure of your account, in accordance with applicable AML regulations.
- Support communications: Records of customer support interactions are retained for a period sufficient to resolve any related disputes or complaints and to meet legal obligations.
- Marketing data: Where you have consented to receive marketing communications, your contact details and communication preferences are retained until you withdraw your consent or request their deletion.
- Technical and log data: Server logs and technical data collected automatically are retained for a limited period for security and fraud prevention purposes, after which they are anonymised or deleted.
When personal data is no longer required for any legitimate purpose, jetx99 will securely delete or anonymise it in a manner that prevents its reconstruction or re-identification.
§ 08 Security Measures
jetx99 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the jetx99 platform
- Encryption of sensitive personal and financial data at rest within our storage systems
- Strict access controls ensuring that personal data is accessible only to authorised jetx99 personnel on a need-to-know basis
- Regular security assessments, vulnerability scanning, and penetration testing of the platform infrastructure
- Multi-factor authentication requirements for administrative access to systems holding personal data
- Formal incident response procedures for detecting, reporting, and managing data security incidents
Your Responsibility: While jetx99 takes all reasonable steps to protect your data, you also play an important role in keeping your account secure. Please choose a strong, unique password for your jetx99 login, do not share your credentials with anyone, and contact our support team immediately if you suspect that your account has been accessed without your authorisation.
In the event of a data security breach that is likely to result in a high risk to your rights and freedoms, jetx99 will notify affected players without undue delay and will take all appropriate remedial action.
§ 09 Cookies & Tracking Technologies
The jetx99 platform uses cookies and similar tracking technologies to deliver and improve its services, maintain session security, and understand how players interact with the platform. The following categories of cookies may be used:
- Strictly necessary cookies: These cookies are essential for the operation of the jetx99 platform. They enable core functionality such as maintaining your login session, remembering your account preferences, and ensuring the security of your interactions with the platform. These cookies cannot be disabled without affecting the functionality of the service.
- Performance and analytics cookies: These cookies collect anonymised data about how visitors use the jetx99 platform, including which pages are visited most frequently and where errors occur. This information is used exclusively to improve the performance and reliability of the platform.
- Functional cookies: These cookies remember choices you make — such as your preferred language, display settings, or responsible gaming preferences — to provide a more personalised experience on the platform.
- Marketing cookies: Where you have consented, these cookies may be used to deliver relevant promotional content and to measure the effectiveness of our marketing activities. You may withdraw consent for marketing cookies at any time through your browser settings or account preferences.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some features of the jetx99 platform.
§ 10 Your Rights
Depending on the data protection laws applicable to your situation, you may have the following rights in relation to your personal data held by jetx99. We take all of these rights seriously and will respond to valid requests promptly:
Right of Access
Request a copy of the personal data jetx99 holds about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your data where there is no longer a legal basis to retain it.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format for transfer to another service.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
To exercise any of the above rights, please contact the jetx99 support team via live chat or by writing to support@jetx99.net. We may need to verify your identity before processing your request. We will respond within 30 days of receiving a valid, verified request. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will inform you of the extension and the reason for it.
Limitations on Rights: Please be aware that certain rights are not absolute and may be subject to limitations where, for example, jetx99 is required to retain data to comply with a legal obligation or to establish, exercise, or defend a legal claim. Where we are unable to fulfil a request in full, we will explain the reason.
§ 11 Children & Minors
The jetx99 platform is strictly intended for use by adults aged 21 years and above. jetx99 does not knowingly collect, process, or retain personal data from any person under the age of 21. If jetx99 becomes aware that personal data has been collected from a person under the age of 21, that data will be immediately and permanently deleted, the associated account will be closed, and any funds held in that account will be dealt with in accordance with our Terms & Conditions and applicable regulatory requirements.
If you are a parent or guardian and believe that a minor under your care has registered an account on the jetx99 platform or provided personal data to jetx99, please contact our support team immediately via live chat or at support@jetx99.net so that we can take prompt remedial action.
jetx99 encourages parents and guardians to make use of parental control tools and internet filtering software to prevent minors from accessing online gambling platforms. For further guidance on protecting young people from gambling-related harm, please visit our Responsible Gaming page.
§ 12 Policy Updates & Contact
jetx99 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect the way in which we collect, use, or share your personal data — we will notify registered players by email to the address associated with their account, or via a prominent notice on the jetx99 platform, at least 14 days before the changes take effect.
For minor or clarificatory updates that do not materially change our data practices, jetx99 may update this page without providing advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how jetx99 is protecting your personal data.
Your continued use of the jetx99 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of, and agreement to, the revised terms.
Get in Touch: For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the jetx99 data protection team through the live chat support function on the platform — available 24 hours a day, 7 days a week — or by writing to support@jetx99.net. We take all privacy enquiries seriously and are committed to resolving them in a timely and transparent manner.